The holidays are almost here and we are excited to share the with you.
This year, with disruptions to the global supply chain, we encourage you to place your holiday orders as early as possible to ensure your items arrive on time.
Holiday Shipping Timelines:
Important: Please note that shipping timelines WILL be extended around Holidays, New Releases and Sales Events. The below timeframes are projections provided to us from Shipping Carriers and are to be used as guidelines only. Shipping carriers are seeing continued transit delays due to the ongoing efforts to keep staff safe during Covid-19 and in particular supply chain congestion. Please understand that while All My Emotions makes all efforts to ensure your package arrives in a timely manner, we are NOT responsible for these delays.
*Domestic Shipping: Orders typically ship within 1-5 business days after purchase. Once you have received a shipping notification, please allow approximately 3-7 business days for domestic delivery (we are seeing carrier delays out of our control to this service).
Updating Order Information:
Unfortunately, we do not have the ability to change your order after it is placed. Please ensure that your shipping details are correct as we are not able to edit these once your order has been confirmed.
Unfortunately, because we are working to get your order to you as fast as possible we are unable to hold or combine orders.
CUSTOMER SERVICE: We pride ourselves on responding to all customer inquiries with detail and in a timely manner. Please understand that a response can take up to 48 business hours (M-F) via firstname.lastname@example.org, Instagram DM or Facebook Messenger.
SHIPPING & RETURNS
Lost + Stalled Packages
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue refunds on lost packages.
If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
Returns & Exchanges
Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at email@example.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
• We offer free return shipping on all orders within the United States.
• From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
• Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
• Digital Downloads are not eligible for returns or exchanges. Any product Sets that contain a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content.
• Sale items may be returned for store credit only. Misfit items are not available for returns.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at firstname.lastname@example.org.